Privacy Policy of AS Medical Complex

At AS Medical Complex, we respect the privacy of our patients, website visitors, and users of our online services. Protecting the personal information shared with us is an important responsibility, and we are committed to handling such information carefully, securely, and only for legitimate healthcare, administrative, communication, and service-related purposes.

This Privacy Policy explains the types of information we may collect through our website, how we may use that information, and the measures we take to protect it.

1. Information We Collect

We may collect personal information when you voluntarily provide it while using our website or communicating with AS Medical Complex.

This may occur when you:

• Request a callback

• Submit an appointment request

• Request information about a doctor, department, or medical service

• Contact us through an online form

• Submit a general inquiry

• Communicate with us through available contact channels

Personal Information

Depending on the service you use, we may collect information including:

• First and last name

• Email address

• Phone number

• Appointment or inquiry details

• Information voluntarily provided through website forms

• Cookies and website usage information

We only request information that is reasonably necessary to respond to your inquiry, facilitate the requested service, or improve your experience with AS Medical Complex.

2. How We Use Your Information

Information collected through our website may be used to:

• Respond to inquiries and callback requests

• Process appointment requests

• Facilitate communication with relevant departments

• Provide information about our healthcare services

• Improve website functionality and user experience

• Maintain website and information security

• Understand website traffic and usage patterns

• Meet applicable legal, regulatory, or administrative requirements

AS Medical Complex does not sell personal information collected through its website to third parties.

3. Technical and Usage Information

When you access our website, certain technical information may be collected automatically, including information such as:

• Internet Protocol (IP) address

• Browser type

• Device information

• Pages visited

• Date and time of visits

• General website interaction and usage data

Such information may be used for website security, technical troubleshooting, performance monitoring, analytics, and protection against unauthorized or suspicious activity.

Where necessary, relevant information may also be retained or disclosed to authorized personnel or competent authorities in connection with security incidents, suspected unlawful activity, or legal requirements.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide visitors with a smoother browsing experience.

Cookies are small data files stored on a user's device. They may help the website remember certain preferences, understand how visitors interact with different pages, and improve website performance.

Users may control or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality or accessibility of some parts of the website.

5. Data Security

AS Medical Complex takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website infrastructure, systems, and databases are managed with appropriate security practices designed to protect information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable and commercially appropriate precautions, absolute security of information transmitted online cannot be guaranteed.

6. Disclosure of Personal Information

We may disclose personal information only where reasonably necessary and appropriate.

Legal Requirements

AS Medical Complex may disclose information where required to:

• Comply with applicable laws, regulations, court orders, or lawful requests

• Protect the rights, property, or legitimate interests of AS Medical Complex

• Investigate suspected fraud, misuse, security incidents, or unlawful activity

• Protect the safety of patients, users, employees, visitors, or members of the public

• Establish, exercise, or defend legal rights where necessary

7. Service Providers

AS Medical Complex may engage authorized third-party service providers to support certain website, hosting, technical, communication, security, or operational functions.

Where such providers require access to personal information to perform services on our behalf, they are expected to process that information only for the agreed purpose and maintain appropriate confidentiality and security standards.

8. Website Analytics

We may use website analytics and server-based monitoring tools to understand website traffic, user activity, technical performance, and general browsing patterns.

Analytics information is primarily used for internal purposes, including improving website performance, identifying technical issues, understanding visitor behavior, and improving access to healthcare information.

9. External Websites and Links

The AS Medical Complex website may contain links to third-party websites, platforms, or online services.

These external websites are independently operated and may have their own privacy practices and policies.

AS Medical Complex is not responsible for the content, security, privacy practices, or data-handling procedures of third-party websites. Visitors are encouraged to review the privacy policy of any external website before providing personal information.

10. Retention of Information

Personal information may be retained for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain appropriate administrative or security records, resolve disputes, and meet applicable legal or regulatory requirements.

Information that is no longer reasonably required may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements and internal policies.

11. Children's Privacy

Our website is primarily intended to provide general information about AS Medical Complex and its healthcare services.

Where information relating to a minor is submitted for healthcare or appointment purposes, it should generally be provided by or with the involvement of a parent, guardian, or other legally authorized person where appropriate.

12. Changes to This Privacy Policy

AS Medical Complex may revise or update this Privacy Policy periodically to reflect changes in our website, services, operational practices, technology, or applicable requirements.

The latest version of this policy will be published on our website. Visitors are encouraged to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the way information submitted through our website is handled, please contact AS Medical Complex using the official contact details provided on our website.

At AS Medical Complex, protecting the privacy and confidentiality of our patients and website visitors is an important part of maintaining trust. We remain committed to responsible information handling, appropriate security practices, and transparent use of information collected through our digital services.